Togo : ASKY Airlines recrute pour plusieurs postes

ASKY Airlines is recruiting Call Center Agents

I- JOB TITLE:  Call Center Agent

II- THE ROLE

–         Ensure the highest level of customer service at all- time whether by e-mail or in person, especially by phone;

–        Handling all incoming calls and emails requests from the public

–        Informing customers about ASKY’s products, policies, answering any FAQs

–        Creating new reservations, processing changes and modifications on existing bookings

–        Making outbound calls to inform customers about changes in the flight schedule, booking corrections etc

–        Emailing receipt confirmations and itineraries

–        Resolving customers’ claims and complains on phone and in writing in collaboration with the Customer care division

–        Processing all requests, queries and claims from customers in collaboration with all services within ASKY

–        Handling all emails, answering questions and inquiries in writing on behalf of ASKY and if possible, call customers immediately as required.

–        Answering incoming calls from travel agencies, groups, corporates, governments etc and converting to sales opportunity

–         Answer telephone calls and reply to e-mails from customers and provide accurate information;

–         Correctly make bookings according to company standards (passenger contacts: telephone and e-mails, ASKY CLUB number, etc…)

–         Prepare daily reports ;

–         Handle and take care of passengers call in case of discrepancies;

–         Handle other tasks that may be assigned by the Supervisor from time to time.

Togo : la compagnie aérienne ASKY recrute

III-              QUALIFICATIONS / EXPERIENCE / SKILLS

–         Minimum Educational Level: Diploma or bachelor degree;

–         Qualifications/Skills : Ticketing/ Travel and tourism/ Sales certificate;

–         Professional Experiences : 01 year experience in a Call-center or in a telesales system;

–         Languages proficiency : French/English;

–         Information technologies (IT) proficiency : Proficiency in SITA;

–         Proactive and result oriented ;

–         Willingness to go the extra mile;

–         Pleasant and customer centered;

–         Excellent interpersonal skills.

Send your application to the following address:

–        BP 2988 LOME – Togo or

–        Email: askyrecrutement@flyasky.com or agoudjinou@flyasky.com

Togo : Coris Bank International recrute (plusieurs postes)

The application must include:

–         a letter of motivation

–         A curriculum vitae

–         A copy of birth certificate

–         A copy of certificate of nationality

–         Copies of all diplomas and certificates

Deadline for submission: 20 août 2021